We know that predictable wait times are important to our customers. We also know we'll never be 2 minutes away from your doorstep given we own our cars and employ our drivers. So, we've made a commitment to always be 10-15 minutes away when you're booking from within our core service area and we wait 5 minutes for free (but we'll wait as long as you need). Book your ride and relax. Finish your coffee. Wrap up your meeting. We believe with a little planning, we'll actually reduce the time you wait on the curb.