On-demand v. Prescheduled Rides

Alto offers a few different way in which you can ride: On-demand and prescheduled. 

On-demand: These rides are hailed from the app a few minutes before you need to be picked up.  It will send the mission to the closest driver to you and they will come pick you up in about 10-15 minutes. 

Prescheduled Rides: These are rides that are scheduled in advance at ridealto.com/preschedule.  We ask that you request these at least 24 hours in advance as our reservation sheet fills up rather quickly.  Once we have reviewed our availability, you will receive a text and email confirmation letting you know that we have either confirmed or denied the request.  Once confirmed, we will send you your trip details in the form of a text roughly 30 minutes before your scheduled pickup time which will allow you to view your trip in the app and contact your driver directly.