How To Become an Alto Driver
How do I become an Alto driver?
How To Become an Alto Member
How do I sign up to become an Alto member?
How much does a membership cost?
How do I view/adjust my membership details?
Riding with Alto
How do I request a ride?
How do I set up my profile?
How am I able to personalize my experience?
Safety and Security
How safe are your vehicles?
What is your policy regarding security cameras?
Report an Issue
I left something behind or lost an item
I was involved in an accident
I left my phone in the car
My driver is running late
I can't request a ride
My driver was rude or acted unprofessionally
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Payment and Account Inquiries
How do I sign up for Alto?
How do I change my payment method?
I believe I was charged the incorrect amount
I was charged for a ride I didn't take
Are we able to tip drivers?